Investor's FAQ

Take the first step towards investing in tokenized assets with Metafyed - learn more about our platform and resources for new investors.
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About Metafyed
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Basics
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Are you a multi-chain platform?
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Yes, Metafyed  operates with multi-chain capabilities, allowing it to leverage the strengths of various blockchain networks to enhance the security, efficiency, and scalability of its tokenization services.

Do you target any geographic audience?
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While most of the issuers are based in Asia initially to tap into Asia's rapidly growing demand and acceptance of digital asset, we have aggressive plans opening up to both potential issuers and investors on a globally basis.

How does Metafyed affiliated with NASDEX?
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Metafyed established strategic partnership with NASDEX, a licensed digital securities exchange that facilitate the trading and tokenization of real-world assets. The partnership helps Metafyed leverage NASDEX's platform and regulatory compliance to offer secure and efficient tokenization services to its users

Is my personal data protected?
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Yes, your personal information and data will not be shared or disclosed with any third parties with the exception of the relevant regulatory authorities.

How can I check the updates for my investment?
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Projects are required to provide regular updates to investors via the Metafyed platform, with notification when yields generated are ready to send back to customers based on respective project's nature.

Can you provide detailed information on the expected returns and risks involved?
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Investments carry inherent risks, including market volatility and asset-specific risks. Metafyed provides detailed information on each asset, including risk assessments and potential returns, to help investors make informed decisions.

You can refer back to the project page details or check on the updates provided to you on your dashboard by the issuers.

Is my personal data protected?
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Yes, your personal information and data will not be shared or disclosed with any third parties with the exception of the relevant regulatory authorities.

What measures are in place to ensure compliance with AML and KYC regulations?
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Metafyed implements strict AML and KYC procedures for all investors, including identity verification, wallet address checks, and continuous monitoring to ensure compliance with local and international regulations.

How secure is the verification process?
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Metafyed uses advanced encryption and security measures to ensure the verification process is secure and your personal information is protected.

Is it safe to invest on Metafyed?
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Metafyed is currently working with NASDEX which is a licensed and regulated in the Philippines by the Cagayan Economic Zone Authority and in Malaysia through the Labuan Financial Services Authority, holding a securities dealership license in both, allowing Metafyed to service a global client base and deal securities through a licensed and compliant platform. Both licenses enable Metafyed to operate within the regulatory frameworks of various jurisdictions and provide secure and compliant tokenization and trading services to its issuers and community.

Why do I have to verify my identity or go through KYC
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Identity verification is a standard practice as part of Metafyed’s Know Your Customer and Anti Money Laundering (KYC/AML) compliance. ****You may receive a prompt as you login to your Metafyed account, or through email, to verify your identity in order to complete your investment or when investing. You may be flagged to verify your identity at the time of your first whitelist, first investment, or after a later investment made on the platform.

When you invest, Metafyed uses third party service providers to validate your identity and confirm you are not prevented from investing due to federal prohibitions on your activities. We ask that you provide an I.D. to confirm your identity. Many people have names shared by others, therefore we need an ID and other identifying information to make sure you are well, you! We take this step to protect you from identity theft and to ensure if you purchase securities, they are in the name of the right persons, it is standard for all investment programs.

What do I need to do if prompted? You will be asked to submit an image of your identification document, which will be reviewed to ensure it is legitimate and has not been altered or manipulated.

How do I know this is secure? Your identification documents will be securely transferred to our partner for verification, Metafyed does not retain copies of documents you submit.

Where can I upload my ID?
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You can upload your ID for identity verification on this page after you log on to your Metafyed account.

What types of documents can I use for KYC?
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Commonly accepted documents include passport, driver's license, and national ID card.

What is KYC & AML?
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KYC means Know Your Customer, a process to verify the identity of the investor. AML means Anti-Money Laundering regulations and procedures that are required by the jurisdiction of the digital asset license exchanges.

How long does it take for my ID verification? My ID verification is still pending, what do I do?
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Usually it will take us 48 hours. If your ID verification is still pending, it’s important to first check for any notifications or messages from the platform. We may have sent you an email or alert requesting additional documents, information, or clarifications. Sometimes, verification issues arise if there are discrepancies or missing details, so keep an eye out for these communications.

Additionally, make sure that the documents you’ve submitted are clear, legible, and meet the platform's specific requirements. Verify that the ID is not expired and that both the front and back of the ID are visible, if necessary.

If you've waited for a while and haven’t received any updates, it's a good idea to contact investors@metafyed.com We will provide you with the current status of your verification and help troubleshoot any potential issues.

How secure is the verification process?
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Identity verification is a standard practice as part of Metafyed's Know Your Customer and Anti Money Laundering (KYC/AML) compliance. We take the security of your information very seriously. The information you provide is sent via secure API to CognitoHQ (formerly BlockScore), a trusted and widely used service provider in the space.

What wallet/currency options are available?
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Currently our projects are on the Binance Chain (BNB) with immediate plans to roll out on Stellar. Investors can connect through various wallets such as Metamask, RabbyWallet and Ledger?

What types of tokenized assets are available for investment on the Metafyed platform?
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Metafyed focus on private credits, project finance and alternative assets. These assets are carefully selected and undergo thorough due diligence before being listed on the platform.

What is the legal age to invest in projects in Metafyed
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The minimum age to invest into any project on Metafyed is 18 years old.

How much can I invest?
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The amount you can invest depends on the specific investment opportunity and your investor profile. Minimum and maximum investment amounts may vary. Some project's minimum amount starting at USDT 100

Can entity or Trust invest in your platform?
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We welcome investments from both individuals and entities, including trusts, provided they complete the necessary verification and comply with regulations. However, the terms of each project on Metafyed, from the type of security being issued, to who can participate, are determined by each issuer raising on Metafyed. Each offering's offering documents will list which jurisdictions are being solicited on the cover page.

It is the investor’s responsibility to fully observe the laws of any relevant territory or jurisdiction outside the Malaysia and Philippine in connection with any purchase of the securities, including obtaining required governmental or other consents or observing any other required legal or other formalities. Each issuer on Metafyed reserves the right to deny the purchase of the securities by any purchaser.

Can international investors invest in your platform?
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We welcome investors worldwide to invest in our projects. However, the terms of each project on Metafyed, from the type of security being issued, to who can participate, are determined by each issuer raising on Metafyed. Each offering's offering documents will list which jurisdictions are being solicited on the cover page.

It is the investor’s responsibility to fully observe the laws of any relevant territory or jurisdiction outside the Malaysia and Philippine in connection with any purchase of the securities, including obtaining required governmental or other consents or observing any other required legal or other formalities. Each issuer on Metafyed reserves the right to deny the purchase of the securities by any purchaser.

How do I invest in a project if I signup for whitelist (or not)?
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When the project is open for investment, you can log-in to your account and confirm your investment commitment. You will be taken to your portfolio page, where you may be able to update your payment method or adjust your investment amount different from your whitelist amount. Please note that your ability to adjust your investment commitment and receive your designated amount will depend on multiple factors, including the number of whitelist subscription holders, the amount of their allocation, the time that you make the offer and the size of the total allocation.

Completing your investment commitment: required action items

After you’ve created your investment commitment, it’s important that you make sure to take care of any required action items. Please make sure you complete your KYC at least 48 hours before the closing of the project start date. Otherwise, your allocation will be cancelled and the your payments would be be automatically refunded.  If we need anything else from you, we will reach out. You can also reach out to us at investors@metafyed.com.

Offering close and security issuance

If you’ve taken care of all required action items, you may be ready to receive securities for your investment, but there are still a few things that need to take place. Once the offering closes, Metafyed’s team will work with investors to complete required action items, process the waitlist (if applicable), and more. This process can take some time, but once the offering is fully closed out, final accounting will take place and funds will be sent to the issuer. Investors will also receive their tokens which would be displayed in their portfolio page.

Note that the larger an offering is in investor number and raise amount, the longer it may take to finalize an offering. We appreciate your patience while we work to issue securities for an offering.

Invested

When and only when you have received securities are you officially invested. At this point, keep an eye out for updates from the issuer. While Metafyed requests that issuers update investors regularly, building a business is a lot of work and investors may not hear from issuers for some time.  That said, investors will be updated promptly if there are any conversion or trigger events that may affect their investments, so look for emails from investors@metafyed.com with issuer updates, check in on your portfolio and review other offerings you may be interested in on metafyed.com

How does the whitelist work?
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The whitelist process involves pre-registering interested investors before an official investment round opens.

Creating an account and participate a whitelist of the project
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First, you need to create an account or log in to your account when you are in this page.  You just need to click "Launch Marketplace” or “Sign-up” and following all the necessary steps. You do not need to be on the whitelist of the project to commit for any investment project. However, you will have the priority to invest on popular offerings if you register on the whitelist.

After reviewing the investment page, you will be taken to the “whitelist” page if it is available. On this page, you will indicate the amount you would like to invest. You will be asked to connect to a wallet as your designated payment method. You will also be asked to provide your email address so we can notify you once the project is open for whitelist holder to commit your allocation.

How do I create an account at Metafyed and sign up for a whitelist
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Before making an investment decision, it is critical that investors read the entire pitch of an offering as well as the offering documents. Offering documents contain important information and terms that each investor should be aware of before they decide whether or not to invest. Before investing on Metafyed, make sure you understand the risks associated with investing in private offerings.

What does a rolling close mean?
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A rolling close allows the investment round to close in stages as capital is raised, rather than waiting for the entire funding goal to be met.

What is a custodial account and how does it affect my investment?
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A custodial account is managed by a third-party custodian who holds and safeguards assets on behalf of the investor, adding an extra layer of security.

What do Issuers, Offering & Terms mean?
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Issuer is the entity that offering the investment opportunity. Offering is the investment opportunity presented to investors. Terms is the restrictions or obligations from both parties for the investment opportunity.

What is a utility token?
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A utility token provides access to a product or service within a blockchain ecosystem. It is not a financial investment and does not provide ownership or profit-sharing rights.

What is a security token?
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A security token represents ownership in a real-world asset or company and is subject to securities regulations, providing rights like dividends or voting power.

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